Charlie Card Questions
Where do I get a Charlie Ticket or a Charlie Card?
- Hard plastic Charlie Cards are very convenient. Simply add value then tap the card on the fare box or subway gate. The card itself is free and is now available at Back Bay, South Station, Park Street and at most Upgraded Fare Vending machines at subway lines and the Silver Line. Add value with cash or credit card at the fare machines at all subway stations, or online.
- Learn how seniors can apply for a new, renewal, or replacement Senior CharlieCard online or by appointment.
- CharlieTickets are available at any fare vending machines. See descriptions of CharlieTickets and CharlieCards.
How do I check the cash balance on my CharlieCard or CharlieTicket?
According to the MBTA Questions section, the only way to check the balance on your CharlieTicket or CharlieCard is at fare vending machines located in subway stations. Additionally, when you tap your CharlieCard at a fare gate or fare box, the LED screen will show your remaining balance. You cannot check your balance online.
Where is the Charlie Store and what can I do there?
The CharlieCard Store is normally located on the concourse between the Red and Orange lines at Downtown Crossing Station. (As of July 17, 2023, it was temporarily relocated. See details.) Most people use the store to request a Senior, TAP, or Blind CharlieCard (but this can also now be done online). See how to make an appointment at the store.
Questions about the CharlieCard or CharlieTicket?
Find out about creating a MyCharlie Account
Call 1-888-844-0355 to speak to CharlieCard Support Service.
Updated August 2023.
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