Charlie Card Questions

Where do I get a Charlie Ticket or a Charlie Card?

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Charlie Card

How do I check the cash balance on my CharlieCard or CharlieTicket?

According to the MBTA Questions section, the only way to check the balance on your CharlieTicket or CharlieCard is at fare vending machines located in subway stations. Additionally, when you tap your CharlieCard at a fare gate or fare box, the LED screen will show your remaining balance. You cannot check your balance online.

Where is the Charlie Store and what can I do there?

The CharlieCard Store is normally located on the concourse between the Red and Orange lines at Downtown Crossing Station. (As of July 17, 2023, it was temporarily relocated. See details.) Most people use the store to request a Senior, TAP, or Blind CharlieCard (but this can also now be done online). See how to make an appointment at the store.

Questions about the CharlieCard or CharlieTicket?

Find out about creating a MyCharlie Account

Call 1-888-844-0355 to speak to CharlieCard Support Service.

Updated August 2023.

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